Technical support
Our technicians are always on standby to answer questions and troubleshoot any problems. We also provide contracted service visits for fast, effective maintenance.
Welcome to your regional hub for FAM STUMABO equipment, complementary products and tailored services to support your entire process line!
Our aim is to make it as easy as possible for you to source the production and business support you need.
Together, we cut your product to perfection.
Holiday season closing times
For the upcoming Christmas period, the closing times will be adjusted. Our hours will vary during this festive season, so be sure to check in advance for any changes to our regular schedule.
- Monday, 23rd December >> 8.30am – 5.00pm
- Tuesday, 24th December >> Office closed
- Wednesday, 25th December >> Office closed
- Thursday, 26th December >> Office closed
- Friday, 27th December >> Office closed
- Monday, 30th December >> 8.30am – 1.00pm
- Tuesday, 31st December >> 8.30am – 1.00pm
- Wednesday, 1st January >> Office closed
- Thursday, 2nd January >> 8.30am – 5.00pm
We look forward to serving you and wish you a joyful holiday season!
Application support
Our local specialists will help you to select the right machinery for your products and environment. This includes using our test plant for demonstrations and trials with your own products to validate feasibility and optimise your product. We take a phased approach to feasibility testing to support your project from beginning to end.
Phase 1: Conceptual study and definition of requirements
Phase 2: Real-life testing in our facility or on-site
Phase 3: Project validation
Our goal is to ensure that your equipment delivers optimal performance and our team may suggest adaptations to boost capacity, meet requirements for specific certifications or facilitate changes to your setup.
Training
We offer several training programmes for operators and maintenance engineers. They are all designed and delivered by local FAM STUMABO teams to help you get the most out of your machinery and cutting tools. Our training courses cover all aspects of use, including line control, setup, maintenance and more. Customised training is available for specific needs.
Reporting and safety
We follow a strict code of practice for Health and Safety. After each service visit, we provide you with an electronic report and RAMS (Risk Assessment Method Statement) documents. These are generated by the engineer and specific to each visit.
Original spare parts
We maintain a reliable supply of spare parts and consumables for every FAM machine. Our warehouse is conveniently located with access to major road networks to ensure efficient distribution throughout the UK and Ireland. Our technicians also carry parts for most of our machines so that maintenance tasks can be completed during each service visit.
Contact FAM STUMABO UK & Ireland
Our local sales and support teams are always on hand to answer your questions, arrange a demo, set up a face-to-face meeting, order parts, discuss training requirements or chat about anything else you need.
FAM STUMABO UK Ltd.
6 Castle Road
Kings Norton Business Centre
Kings Norton
Birmingham B303HZ
T: +44 0121 592 0010